Our jewelry is handmade on a regular basis for each of our customers!

Please allow us 2-7 business days for your order to be processed. If you need your items by a certain date send us an email to Info@shoparcavia.com or message letting us know when and we will do our best to send it out in time!

As soon as your order ships you will receive an email including your personal tracking number. Make sure to contact us if you experience any complications with your tracking number. Once your order ships we are no longer in control. However, 2-4 days is the estimated length of time for shipping.

Most of our jewelry is made with either gold-filled or stainless steel materials, which will NOT tarnish. Our jewelry is considered water resistant.

On the rare occasion, tarnishing is typically caused by exposure to water or moist environments. In order for your jewelry to last a lifetime we recommend keeping your jewelry away from chemicals, lotion, perfumes, sunscreen, and salt water.

Of course! We are a big fan of custom orders and work closely with our clients to ensure their requests are met.

The duration for processing customized orders may differ. Additional fees apply to expedited and specialized orders. Due to the expenses incurred in terms of materials, time, and effort, refunds are not available for custom or special orders. Promotional codes cannot be applied to specialized or custom orders.

The moment your order ships you will receive a shipping conformation email with information including a tracking number. Make sure to contact us if you experience any complications with your tracking number.

Once your order ships we are no longer in control.

However, 2-4 days is the estimated length of time for shipping.

Allow us 24-48 business hours to get back to your email OR send us a direct message via Instagram.

RETURNS

If for any reason you are not satisfied with your jewelry, we are happy to offer a refund for store credit for unworn items that are sent back within 14 days of receiving your order. Returns should be sent back with original packaging and must not show any signs of wear. This 14 day period is from the day your item is delivered, until the day you email us requesting return authorization.

To request a return, email info@shoparcavia.com within 7 days of receiving your item(s). Please include your order number in the subject line and allow up to 72 business hours for our team to get back to you with the next steps. Note that shipping costs are not refundable.

Once we receive the return in the required conditions, we will issue you credit for the total price of merchandise, not including shipping costs.

Please allow up to 72 business hours for your returned item(s) to be processed and the credit issued. Any damaged or missing items will not be eligible, so please package carefully. Buyer is responsible for return shipping costs. 

ARCAVIA reserves the right to refuse a return on any items received back in unsatisfactory condition.

EXCHANGES

We offer a 90 day happiness policy. If your item(s) become damaged within this time period, send us an email with proof to info@shoparcavia.com. Please include your order number in the subject line and allow up to 72 business hours for our team to get back to you with the next steps. If approved, we will either replace the damaged item depending on what we have left in stock or exchange it for store credit. Buyer is responsible for return shipping costs. 

All sale items are FINAL and not eligible for refund, store credit, or exchange.

We offer a 90 day happiness policy. If your item(s) become damaged within this time period, send us an email with proof to info@shoparcavia.com. Please include your order number in the subject line and allow up to 72 business hours for our team to get back to you with the next steps. If approved, we will either replace the damaged item depending on what we have left in stock or exchange it for store credit.

Yes! Most of our necklaces are made with a 2" extender to allow for extra length if needed, or for layering purposes. Bracelets are made with with a 0.25" extender.

To ensure an item is adjustable please check the product description.